Lakeland City Hall: 863-834-6000. Mayor and commission 863-834-6005, police non-emergency 863-834-6900, code enforcement 863-834-6251 and more.
Last checked Oct. 9, 2026. Sources: the City of Lakeland’s Important Numbers, Mayor & City Commission, City Management and City Commission Agendas pages, and the Lakeland Police Department’s How Do I? page.
Lakeland is run by a seven-member City Commission, the mayor and six commissioners, with a city manager who runs day-to-day operations. City Hall is at 228 S. Massachusetts Ave. The switchboard can route any call: 863-834-6000.
Who to call first
- City Hall switchboard: 863-834-6000
- Police non-emergency: 863-834-6900 (911 for emergencies)
- Lakeland Electric outages and water emergencies after hours: 863-834-4248
- Code Enforcement: 863-834-6251
- Email the whole City Commission: citycommission@lakelandgov.net
Mayor and City Commission
Office: 863-834-6005. Not sure of your district? See the city’s 2026 commission district map.
| Seat | Name | Term | |
|---|---|---|---|
| Mayor (at large) | Sara Roberts McCarley | 2026-2029 | Sara.McCarley@LakelandGov.net |
| At large | Stephanie Madden | 2026-2029 | Stephanie.Madden@LakelandGov.net |
| At large | Chad McLeod | 2024-2027 | Chad.McLeod@LakelandGov.net |
| Northeast District | Terry G. Coney | 2026-2027 | Terry.Coney@LakelandGov.net |
| Northwest District | Guy LaLonde Jr. | 2024-2027 | Guy.LaLondeJr@lakelandgov.net |
| Southeast District | Mike Musick | 2026-2029 | Michael.Musick@LakelandGov.net |
| Southwest District | Ashley C. Troutman | 2026-2029 | Ashley.Troutman@LakelandGov.net |
Meetings: the City Commission meets at 9 a.m. on the first and third Monday of each month in the City Commission Chambers at City Hall, unless the date is a holiday. To speak, fill out a speaker comment card before the meeting starts and put it in the basket inside the chamber entrance. Meetings air live on the Lakeland Government Network, Spectrum channel 643 and FiOS channel 43. Agendas are on the City Commission Agendas page.
City management
| Office | Name | Phone |
|---|---|---|
| City manager | Shawn Sherrouse | 863-834-6006 |
| Deputy city manager | Rob Hernandez | 863-834-6006 |
| Assistant city manager | Ashley Stathatos | 863-834-6006 |
| City clerk | Kelly Koos | 863-834-6210 |
| City attorney’s office | 863-834-6010 |
Utilities
| Service | Phone |
|---|---|
| Lakeland Electric customer service | 863-834-9535 |
| Lakeland Electric outages and emergencies | 863-834-4248 |
| Customer billing (utility bills) | 863-834-8276 |
| Water utilities, main office | 863-834-8316 |
| Water emergencies, weekdays 7:30 a.m. to 4:30 p.m. | 863-834-8714 |
| Water emergencies, after hours and weekends | 863-834-4248 |
| Wastewater, 24 hours | 863-834-8277 |
| Solid Waste (trash, recycling, bulk) | 863-834-8773 |
| Lakes and stormwater | 863-834-3300 |
Public safety
- Police non-emergency: 863-834-6900. Anonymous tips: Heartland Crime Stoppers, 800-226-8477.
- Fire non-emergency: 863-834-8200. Fire inspector and fire marshal: 863-834-8201.
- Animal control: for a lost or aggressive animal, the city’s police refer callers to Polk County Animal Control, run by the Sheriff’s Office, at 863-577-1762. Alligators and other wildlife: the Florida Fish and Wildlife Conservation Commission.
Code, permits and neighborhoods
| Department | Phone |
|---|---|
| Code Enforcement and Neighborhood Services | 863-834-6251 |
| Red light camera office | 863-834-6251 |
| Building Inspection | 863-834-6012 |
| Community & Economic Development, planning, historic preservation | 863-834-6011 |
| Business Tax Office | 863-834-6025 |
| Housing Office | 863-834-3360 |
| Community Redevelopment Agency | 863-834-5200 |
Streets, parking and parks
| Department | Phone |
|---|---|
| Public Works | 863-834-6040 |
| Traffic Operations | 863-834-3490 |
| Parking Systems | 863-834-6303 |
| Parks Division | 863-834-2233 |
| Parks, Recreation and Cultural Arts | 863-834-6035 |
| Lake Mirror Complex and special event permits | 863-834-2280 |
| Main library | 863-834-4280 |
| Cemeteries office | 863-834-3287 |
| Lakeland Linder International Airport | 863-834-3298 |
| RP Funding Center | 863-834-8100 |
| Downtown Development Authority | 863-687-8910 |
What this means for you
- Start with 863-834-6000 if you are not sure who handles it.
- Lights out or water main break at night? 863-834-4248.
- A lost or aggressive animal: Polk County Animal Control, 863-577-1762, or 911 in an emergency.
Related: trash and recycling, power outages, building permits and zoning and moving to Lakeland.
Frequently asked questions
What is the phone number for Lakeland City Hall?
The main switchboard is 863-834-6000. City Hall is at 228 S. Massachusetts Ave., Lakeland, FL 33801.
Who is the mayor of Lakeland?
Sara Roberts McCarley, elected at large, whose term runs 2026 to 2029. The Mayor and City Commission office is 863-834-6005.
What is the Lakeland police non-emergency number?
863-834-6900. Call 911 for emergencies. The Fire Department’s non-emergency line is 863-834-8200.
Who handles animal control in Lakeland?
Polk County Animal Control, run by the Polk County Sheriff’s Office, at 863-577-1762, the Lakeland Police Department says. Call 911 in an emergency.
When does the Lakeland City Commission meet?
At 9 a.m. on the first and third Monday of each month in the City Commission Chambers at City Hall, unless the date is a holiday.
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