Lakeland Electric outages: call 863-834-4248 or text OUT to 21592, any time. The live outage map updates every 15 minutes. Downed lines: 911.

Last checked Oct. 9, 2026. Source: Lakeland Electric’s Outages & Storms page and the City of Lakeland’s Important Numbers.

In Lakeland, electric service comes from Lakeland Electric, a department of the City of Lakeland whose customer service line also handles city water accounts. If the lights go out, report it by phone or text at any hour, and follow restoration on the utility’s live map.

Who to call

  • Report an outage, 24 hours: 863-834-4248, or text OUT to 21592
  • Live outage map: outagemap.lakelandelectric.com
  • Downed lines, damaged poles or transformers: 911 if dangerous; Lakeland Electric at 863-834-9535
  • Customer service: 863-834-9535, toll-free 800-929-4876, 7:30 a.m. to 6 p.m. weekdays; TDD/TTY 863-834-8333
  • Streetlight out: report it on the utility’s streetlight map

When your power goes out

  1. Check your breakers and fuses. Lakeland Electric says the outage may be a household problem that resetting a breaker or replacing a fuse can fix.
  2. Report it at 863-834-4248 or by texting OUT to 21592. The utility’s smart meters alert it when a home loses power, and it says bypassing the automated phone system will not speed up restoration.
  3. Check the map at outagemap.lakelandelectric.com for restoration estimates, crew status and weather. It refreshes every 15 minutes; reload the page if you do not see your outage.
  4. Make sure your phone number is current. The automated system relies on the number on file; if yours changed, call 863-834-9535.

Outage text alerts

Lakeland Electric customers are automatically enrolled for alerts when there is an outage in their area and when power comes back, by phone, text or email. Manage them in My Account, by calling 863-834-9535, or by texting these keywords to 21592:

Text What it does
REG Registers your phone for outage alerts
OUT Reports an outage
STAT Gets the status of an outage at your location
NICK Names a location on your account
PAUSE / RESUME Pauses texts for 24 hours, or restarts them
STOP Stops all texts
HELP Lists the keywords

Is my address served by Lakeland Electric?

Check your address on Lakeland Electric’s service area map shows where it serves. If your electric bill comes from another utility, report outages to the number on that bill.

Water outages

Lakeland Electric’s outage tools are for electricity. For water, the city lists:

Problem Phone
Water emergency, weekdays 7:30 a.m. to 4:30 p.m. 863-834-8714
Water emergency, after hours and weekends 863-834-4248
Sewer and wastewater, 24 hours 863-834-8277
Water utilities, main office 863-834-8316

The Southwest Florida Water Management District has declared a Phase 3 water shortage, the city’s website notes; check the city’s irrigation page for current watering days.

Storms and hurricanes

Lakeland Electric’s storm advice:

  • Before: update your contact information with the utility, build a seven-day emergency kit, know your nearest shelter, and plan for medicine or equipment that needs power, such as oxygen concentrators, CPAP machines or insulin. People who need special medical attention can pre-register with the Polk County Special Needs Program at 863-298-7027.
  • After: restoring service and clearing roads can take several days. Run a portable generator outdoors only, never in a home or garage, and plug appliances directly into it; never wire it into your breaker box, which can send power back into the lines.
  • Stay away from downed lines and floodwater that could hide them. Use flashlights, not candles.

The utility’s hurricane guide has the full checklist.

What this means for you

  • Save 863-834-4248 in your phone; it covers power outages and after-hours water emergencies.
  • Text OUT to 21592 instead of waiting on hold.
  • A downed line is always a 911 call if anyone is at risk.

Related: who to call at City Hall, moving to Lakeland and trash and recycling.

Frequently asked questions

How do I report a power outage in Lakeland?

Lakeland Electric customers can call 863-834-4248 or text OUT to 21592 at any time. Check your breakers first; the utility’s smart meters also alert it when a home loses power.

Is there a Lakeland Electric outage map?

Yes, at outagemap.lakelandelectric.com. It shows reported outages, restoration times and crew status and updates every 15 minutes.

How do I get outage text alerts from Lakeland Electric?

Customers are enrolled automatically. To register a phone or change settings, text REG to 21592, use My Account or call 863-834-9535.

Who do I call about a downed power line in Lakeland?

Call 911 if it is dangerous. To report downed lines or damaged poles, wires or transformers, call Lakeland Electric at 863-834-9535.